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Payments and Refunds

Creation date: 23.01.2020
Updated date: 23.01.2020

Receipt & Complaints

At the time of receipt, it is the Client’s responsibility to verify that the receipt of the goods corresponds with that on the order, that the information on the invoice is correct, and that the condition, documentation and packaging are intact. In the case of there being any visible marks which suggest that the goods may be damaged, it is the responsibility of the Client to make a note of this on the delivery receipt (whether digital or paper), stating that the merchandise is damaged. If the merchandise is accepted without this being done, it will invalidate any later claims made by the us.

In the event that a situation should occur such as that mentioned in the above clause, an issue report (hereinafter known as the ticket) will need to be initiated through our Customer Support.

Complaints from the Client are accepted 24 months following receipt.

Cancelation & Returns

Our prime objective for our customers is to be fully satisfied with their buy. But sometimes things are not in our control. In such situation please get in touch with us and we will make all attempt to make things perfect for you. This strategy does not confine your statutory rights to cancel or withdraw you may have in connection to wrong, damaged or faulty products.

If you wish to cancel an order and stop your shipment, you can cancel it sending email request to Customer Support.

However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. On our end the cancellation process with delivery house is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible. Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.

Our policy lasts 14 days of the date of delivery or the latest estimated date of arrival. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Payments

Payment for the goods ordered is charged before shipping of goods has been made. Transactions will appear on your credit card statement in the same currency as your order. Please note that transactions on your credit card may carry difference in exchange rates, if calculated to another currency. We will not bear the cost of the use of the credit cards. If you transfer via bank, you will not be covered by the rules of chargebacks. In case of transfer via bank, please request invoice from our Customer Support.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please Contact Us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us here and we will send you the information as to where you have to send the item.

Shipping

To return your product, you should mail your product to the address we will send to you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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